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THJ Engineering - Privacy Policy

 

Effective Date: 15/12/2021

 

At THJ Engineering, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products and services. By using our website or purchasing from us, you agree to the collection and use of your information as outlined in this policy.

1. Information We Collect

We collect information to provide you with the best possible service and improve your experience with THJ Engineering. The types of information we may collect include:

  • Personal Information: When you make a purchase or sign up for our newsletter, we may collect personal details such as:

    • Name

    • Email address

    • Phone number

    • Billing and shipping addresses

    • Payment details (processed securely via third-party payment gateways)

 

  • Website Usage Information: When you visit our website, we may automatically collect information about your device and how you use our website, including:

    • IP address

    • Browser type and version

    • Pages visited and time spent on our site

    • Referring URLs (where you came from)

    • Device and location information

 

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about how visitors interact with our website, which helps us improve functionality and user experience. For more details, please see our Cookie Policy (if applicable).

 

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal and payment details to process your orders, provide customer support, and fulfill your purchases.

  • To Improve Our Services: We may use your information to analyze trends and improve the functionality, design, and content of our website and products.

  • To Communicate with You: We may use your contact details to send order updates, confirmations, and marketing communications (if you've opted-in to receive them).

  • To Personalize Your Experience: We may tailor our website content and marketing offers based on your preferences, purchase history, or location.

  • For Legal Compliance: We may use and disclose your information when necessary to comply with legal obligations, resolve disputes, or enforce our terms and conditions.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

  • Service Providers: We may share your data with third-party service providers who assist us with business operations, such as payment processing, shipping, and email marketing. These partners are obligated to protect your data and can only use it for the purpose of fulfilling services on our behalf.

  • Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as subpoenas or court orders.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your account or request that we stop using your data, please contact us using the details provided below.

5. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include secure servers, encryption, and firewalls. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete personal data.

  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

  • Opt-Out of Marketing: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link in any email you receive from us, or by contacting us directly.

  • Data Portability: In some cases, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. These websites are not operated or controlled by THJ Engineering, and we are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

9. International Transfers of Data

If you are located outside of New Zealand, please be aware that your personal data may be transferred to and processed in New Zealand. By using our services, you consent to the transfer of your data to New Zealand, which may not have the same data protection laws as your country of residence.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of the page. If we make material changes to how we use your personal information, we will notify you via email or through a notice on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: sales@thj.co.nz

  • Phone: 022 394 7053

  • Address: 25 Bidois Rd, Fairy Springs, Rotorua 3010

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