top of page

THJ Engineering - Terms & Conditions

 

1. Introduction

Welcome to THJ Engineering! These terms and conditions ("Terms") govern your use of our website, products, and services, including but not limited to the purchase of any Off Road Accessories such as bullbars, vehicle accessories, and any related products or services. By making a purchase or using our website, you agree to be bound by these Terms. If you do not agree with any of these Terms, please refrain from using our services or purchasing products from us.

2. Product Availability

  • Stock and Availability: All products are subject to availability. We make every effort to ensure that our website and product listings are up to date, but there may be instances where products are out of stock, discontinued, or unavailable. If an item is unavailable, we will notify you as soon as possible and offer an alternative or a full refund.

  • Custom Orders: Custom-designed products, such as bespoke bullbars or specialized vehicle accessories, are made to order and may take longer for processing. Estimated delivery times will be provided upon order confirmation.

3. Pricing and Payment

  • Pricing: All prices listed on our website are in New Zealand Dollars (NZD), unless otherwise specified. Prices are subject to change without notice. Sales tax (if applicable) and delivery charges are extra and will be added at checkout.

  • Payment Methods: We accept various payment methods, cash, bank transfers, and online payment systems (e.g., PayPal, if applicable). Payment is due in full at the time of purchase.

  • Payment Security: We use secure payment systems to protect your personal and payment information. All transactions are processed through encrypted channels to ensure security.

4. Shipping and Delivery

  • Delivery Options: We offer various shipping options, including depot do depot and residential delivery. Delivery charges are calculated at checkout based on the delivery method and your location.

  • Shipping Times: Delivery times vary depending on your location and the availability of the products ordered. We provide an estimated delivery timeframe at the time of order. However, these are only estimates, and delays may occur due to factors outside of our control (e.g., courier delays, weather, etc.).

  • International Shipping: We may offer international shipping to selected countries. International shipping fees, taxes, and import duties are the responsibility of the customer.

5. Returns, Refunds, and Exchanges

Please refer to our separate Return Policy for detailed information on returns, exchanges, and refunds. Key points include:

  • Eligibility: Products must be returned within 30 days of purchase in unused, undamaged condition.

  • Faulty or Damaged Items: If your product is faulty or arrives damaged, please contact us immediately for a replacement or refund.

  • Return Shipping: Return shipping costs are generally the responsibility of the customer, except in cases of faulty or damaged products.

6. Warranties

Please refer to our separate Guarantee policy for detailed information. Key points include:

  • Limited Warranty: THJ Engineering products are backed by a limited warranty for manufacturing defects. The warranty period for each product varies and is specified at the time of purchase. This warranty covers defects in materials or workmanship under normal use.

  • Exclusions: The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or installation errors. Damage caused by harsh conditions, such as severe off-roading or collisions, may void the warranty.

7. Custom Orders

  • Bespoke Products: Custom-designed or made-to-order products (e.g., custom bullbars) are tailored specifically to customer specifications and may not be refundable or returnable unless defective or damaged.

  • Order Confirmation: Before proceeding with a custom order, we will confirm the details with you and provide an estimated delivery time. Once confirmed, custom orders are considered final and cannot be modified or canceled.

8. Customer Obligations

  • Accurate Information: You are responsible for providing accurate and complete information during the purchasing process, including delivery details and specifications for custom orders.

  • Installation: Customers are responsible for ensuring that products are properly installed and used according to the manufacturer's instructions. If you're unsure about installation, we recommend professional installation.

9. Limitation of Liability

To the fullest extent permitted by law, THJ Engineering shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our off road products. This includes, but is not limited to, damage to property, or personal injury resulting from the installation or use of our products.

10. Privacy and Security

  • Privacy Policy: We are committed to protecting your privacy. We collect personal information only for the purpose of processing your order, providing customer service, and improving our offerings. For more information, please review our Privacy Policy.

  • Data Protection: We implement appropriate technical and organizational measures to protect your personal and payment information from unauthorized access or disclosure.

11. Intellectual Property

All content on our website, including product designs, logos, trademarks, and images, is the intellectual property of THJ Engineering or its partners. Unauthorized use or reproduction of this content is prohibited.

12. Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these terms shall be resolved in the courts of New Zealand.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the date of the latest update. Please review these Terms periodically to stay informed of any changes.

14. Contact Us

For any questions regarding these Terms and Conditions, please contact us at:

bottom of page